IT outsourcing for businesses in Moldova

Your server goes down on a Friday night. We already know.

IT support outsourcing for companies in Moldova: infrastructure monitoring, 15-minute response during business hours, and a fixed monthly cost — no in-house sysadmin needed.

Request a call How onboarding works

MIKROINT · MONITORING

AVERAGE RESPONSE TIME 14 min

UNDER MONITORING server · network · backup

MODE 24/7 per SLA

ALL SYSTEMS MONITORED

11 years

in IT integration

15 min

response during business hours

24/7

monitoring of critical systems

1 call

instead of hiring a new admin

SOUND FAMILIAR?

This is what IT looks like without support

The sysadmin left — and took all network knowledge with him

Passwords, network diagrams and issue history exist only in someone's head.

Support tickets go unanswered for weeks

Employees work around what is broken instead of complaining — they are used to it by now.

Backups happen "whenever someone remembers"

You find out the moment a drive dies and there is nothing to restore.

A full-time engineer is expensive and inflexible

Vacation, sick leave, downtime between tasks — but the network has to run every day.

WHAT SUPPORT INCLUDES

Four areas of responsibility, one contract

We take on everything that is usually split between several vendors — with a single point of contact and a clear SLA.

01 / HELPDESK

Tickets and technical support

Ticket tracking, remote assistance, priority by criticality, SLA reporting.

02 / NETWORK

Network and security

Firewall, VPN between offices, traffic filtering, vulnerability audits.

03 / DATA

Cloud and backups

Cloud migration, regular backups, disaster recovery planning.

04 / ON-SITE

On-site work

Equipment installation, diagnostics, scheduled maintenance at your office.

More about our services →

ONBOARDING

How the switch to us works

No downtime and no "rewriting everything from scratch" — we start from what you already have.

Infrastructure audit

Free, 30–60 minutes. We see what exists, what hurts, where the risks are.

Contract and SLA

We put response time, scope of responsibility and cost in writing.

Monitoring setup

We set up monitoring for the server, network and backups, and take over the access we need.

24/7 support

From here on, just call or write — we handle the rest.

PRICING

Support sized to your company

The final price depends on headcount and equipment — we calculate it during the free audit.

Base

for 5–20 workstations

Helpdesk during business hours
Response within 4 hours
Monthly report
Weekly backups

from — calculated / month

Get a quote

Best value

Business

for 20–60 workstations

Everything in Base
Response within 30 minutes
24/7 server and network monitoring
Daily backups + recovery plan
On-site engineer once a month

from — calculated / month

Calculate my plan

Enterprise

60+ workstations, multiple offices

Everything in Business
Dedicated personal engineer
VPN between offices and warehouses
Custom SLA

custom

Discuss the project

FROM PRACTICE

One night on the job

11:40 PMVPN outage between the office and warehouse, Wednesday

Monitoring flagged the tunnel outage within 4 minutes. The engineer brought up a backup channel overnight — by the time the warehouse opened at 8 AM, the connection was working normally and staff never even noticed the incident.

FREQUENTLY ASKED QUESTIONS

Before you call

How fast do you respond to a request?

During business hours — 15–30 minutes to first response. Per SLA — based on criticality.

We already have an admin — do you replace or work alongside them?

Both work: we can take over specific areas (network, backups, security) or cover IT support end-to-end.

All questions →

GET STARTED

Free 30-minute infrastructure audit

Leave your contact details — we will call within an hour during business hours and match a plan to your company.