FREQUENTLY ASKED QUESTIONS
Frequently asked questions
How fast do you respond to a request?
During business hours β 15β30 minutes to first response. Per SLA β based on criticality.
Do you work 24/7?
Yes, critical systems are monitored around the clock; on-site visits and live support outside business hours are covered by contract.
We already have an admin β do you replace or work alongside them?
Both work: we can take over specific areas (network, backups, security) or cover IT support end-to-end.
What about data and access security?
Access is granted under contract, with an NDA and role-based access control for our engineers.
Can we leave if it does not work out?
Yes, the contract has no long-term lock-in β termination terms are agreed when we sign.